It is important that you check the expiry date on all of your family passports (please check all the passports now). ** You must have 6 months left on each passport after the date you return from Bali.

e.g Date of travel = 22 April 2022 – 27 April 2022 ……Passport Expiry on each passport must be 28 October 2022 or beyond.

We have had so many families arrive at the airport over the years and have had to cancel their trips due to this.

Please take the time to check this and avoid any issues. (Please go and double check now!)

 https://www.smartraveller.gov.au/destinations/asia/indonesia

Safety is our #1 priority for the care of your children while you are in Bali. They are various hazards that you and your children are not accustom to (of often aware of), and we believe in the right amount of care for your children –

1 Child – 1 Nanny

2 Children – 1 Nanny (if you have 2 children 3 years and under, we will insist on a 2nd nanny)

*for safety purposes, if you have 2 x children 3 years and under, you will require a 2nd nanny for your booking

3 Children – Our safety policy is 3 children to 1 nanny  (1 x child 8+ years, 1 x child 6+ years, and 1 x baby / toddler)  – not all nannies will care for 3 children

4 Children – Our safety policy for 4 children is 1 nanny to 4 children (3 x children 8+ years,  and one younger child) – not all nannies will care for 4 children

** PLEASE NOTE: These child care ratios are in place for safety reasons.  Respectfully, they are not negotiable.

There are many open waterways, drains and pools that are not fenced in Bali and vigilance with children is especially important. Also, Bali is prone to natural disaster events (earthquakes, flooding etc), and therefore it is very important that we know our nannies can safely care for all the children and evacuate buildings with the children, should anything occur.

Our nannies will not accept bookings “as extra sets of hands”, or because parents are around as well for 3 or 4 children if they are under the age brackets above. They will simply decline the bookings when we dispatch them.

Please ensure you book the right amount of care for the children. If the nanny arrives and there are more children than stated on the booking, the nanny will contact us and let us know and we then give them the option to cancel the remainder of the booking. We do also do not accept swapping children on bookings to avoid additional costs for care.

We understand that not all experiences are bad, however, unfortunately in the past our experience is that the nanny ends up taking care of more children than first planned and they are left in a very bad position where they feel they cannot give the children the appropriate amount of care. This is very unsettling for our staff and they are passionate about keeping the children safe.

Yes. The cost for VOA (Visa on arrival) is 500,000rp per person)

Further information

This is one of the most common questions we receive.  Often many of our families have never used a babysitter or nanny at home, not even family members.

We were in the exact same position as you 12 years ago and this is one of the reasons we started this service.  We wanted to give families like ours reassurance, we have done all the checks and balances and have the processes in place to ensure a good holiday, we taken all of the hard work out of it for you.

We screen and interview all our nannies personally and we only employ the best nannies we can find.  It will surprise you how quickly your children will take to the nanny and how relaxed and comfortable things will become over your time in Bali.  Our nannies have conducted many many bookings in Bali and know all the right questions to ask and regular care routines of western children.

Our nannies will play, draw, create, sing, swim and keep general oversight of your little ones while you relax and take a breather!

There is nothing worse than going on holiday and picking up the same life and moving it elsewhere …. that’s not a holiday after all – and we all deserve one!

The best advice is to keep calm and confident and prepare your children that they will have a new friend in Bali to have some fun with 🙂

Children feel your anxiety and emotions and acting like it is completely normal to have the nanny with you, will set you up for success on your family holiday.

Our nannies working hours can range between 7am – 1am

Casual Babysitting – min 4 hours per day / max 6 hours per day

Daily Holiday Nannies – min 6 hours per day / max 12 hours per day

** Please check our section on School Holiday / peak period min booking times

** Please note: Hours after midnight attract a double time fee payable directly to the nanny

With the exception of live in nannies, most customers ask our nannies to arrive around 10am (this is when the shops and services open in Bali) and stay throughout the day until after dinner time. Some prefer to have their nanny start in the afternoon until later at night.

** If you book a daily holiday nanny (min 6 hours per day), you can adjust the start times each day directly with you nanny to suit your plans. Casual Babysitting hours are specific and fixed times.

** Our nannies must have a 11- 12 hour break between shifts and prior to starting the next day for safety reasons. If you do need a nanny until late at night and start early the next morning, you can book a different casual nanny to come in early the next morning if you would like.

IMPORTANT: SCHOOL HOLIDAY BOOKINGS – Minimum Booking times

* Min Casual Bookings = 4 hours per day (Casuals are often not available during school holidays due to demand)

* Min Daily Holiday Nannies = 8 hours per day (consecutive days) x min 7 days

** We always have waiting lists for School Holidays

(min 7 consecutive days x 8 hours per day)

https://www.holidays-info.com/australia/school-holidays/2023/

** Please note: we must take into account school holidays for all States & Territories,

public and private school holidays, not just the state that you live in.

** Christmas and New Years Booking open around the September of each year.  Please check our Facebook page for the announcement. We often have waiting lists for these dates, so we do have specific booking rules for these dates.

We always take Full Time bookings for Xmas / NYE Bookings first.  Bookings must be min of 7 days x 8 hours per day and casual availability will only be offered if we have availability left over.  Any casual dates will be offered around early to mid December, closer the the holidays and will be very limited. If we have random dates left over during any of the holiday periods, we will offer these as single booking days closer to the time and you may need to be flexible to work in with availability.

** Not available for casual babysitting as these are set times.

It is common to ask our nannies to arrive around 10am (this is when the shops and services open in Bali) and stay throughout the day until after dinner time. Some prefer to have their nanny start in the afternoon until later at night, so they can go out and have a nice dinner together. **If you are booking a full time nanny (min 6 hours per day), you can adjust the start times of each day directly with you nanny the day before and they will be happy to accommodate you if they have availability. Our nannies are flexible and are happy to fit in with your arrangements.

Pricing can be found on the “Services” page of our website. You will need to enter details and hours (before submitting) to get an estimate. A deposit is required to secure your booking.

Depending on your individual requirements, the cost per hour ranges between $8.50 AUD (2 children) – $17.00 AUD (4 Children) per hour.

We require a 20% – 25% booking deposit to secure your nanny.  We do not process bookings without a deposit.

Your deposit will be deducted from your booking and a balance payable in Rupiah in Bali will be sent to you 7 days prior to your start date.

What happens if I do not use all the hours I have paid a deposit for?

The remainder of the deposit will be forfeited and the balance is still owed to your nanny. By taking a deposit for these hours this means we were not able to offer the nanny any other work for these hours and the nanny will be without work during this time. If you need to cancel your trip due to illness etc then we will be happy to provide you with a tax invoice for your deposit amount for Travel Insurance claims.

** Booking Cancellations with less than 7 Days notice will incur the balance of the booking to be paid via original invoice payment method.

Casual Babysitting Areas  – (min 4 hours per day / peak season N/A) – Kuta, Legian, Seminyak, Tuban, Canggu, Umalas, Batu Belig, Berawa, Jimbaran, Sanur, Kerobokan.

Please note we do not offer casual babysitting in these areas:   Bingin, Uluwatu, hill areas of Jimbaran, Ubud area / Nusa Dua  (we do not take casual babysitting bookings in this area)

Daily Holiday Nanny Areas  – (min 6 hours per day / peak season 8 hours per day) Kuta, Legian, Seminyak, Tuban, Nusa Dua, Echo Beach, Perenenan Beach, Cemagi, Mengwi, Ubud, Gianyar, Kommune, outer Nusa Dua, Bingin and other outer areas.

We service all main tourist areas including Kuta, Legian, Tuban and these areas attract no travel fees.

If you are staying at a hotel, our nannies will meet you in the lobby on the first day.  They will need to clear security and register their visit. They are not allowed to proceed directly to your room on this day.

If you are staying in a villa, they will meet you at the door / front of the Villa Complex.

Please ensure you take the time to brief your nanny / babysitter.  You will need to ensure that you explain your child’s eating and sleeping habits, likes and dislikes and any special requirements to the nanny on the first day, so that both you and your child/children are 100% comfortable with the nanny.

This briefing should also include, areas the children are allowed to play in or visit and what they really enjoy doing for fun. What time and what they like to eat, and anything they can’t eat (especially foods that they may have allergies too). Please include sleep times and the best way to settle your child. Special “talents” that the nanny should be aware off, such as climbing high or dangerous balconies, putting small objects in their mouth or maybe constantly making a mad dash for the pool. You know your child, so please let her know what to look out for. A good briefing with your nanny will set you up for success.

** Please ensure that you have arranged enough food for your children for the day if you are leaving the hotel / villa.  Go-jek is a good option for food delivery for older children.

** Our nannies are not engaged to cook for other family members or clean villas etc, villa staff are contracted to undertake these duties.

** Please ensure that you have arranged enough food for your children for the day if you are leaving the hotel / villa.  Go-jek is a good option for food delivery for older children.

You will be able to contact your nanny / babysitter during your stay.  We will provide you with their local phone number in your booking confirmation 7 days prior to your start date.

We recommend that you obtain a Indonesian SIM card. You can then swap numbers with our nanny / babysitter and contact her if you need to when you are out. Our nanny can also check in with you and / or contact you also.

Alternately some of our nannies exchange their details on various apps and keep in contact that way. Whatsapp is the most common method of keeping in contact in Bali.  This app can be used on WIFI and most cafe’s / restaurants will provide you free WIFI access.

** note: if you already have whatsapp on your phone (with your home country number) you do not need to get a SIM card.  You can just use this on WIFI for access. We recommend you turn off your International Data in your phone settings and only connect via WIFI.

Yes! In fact, we highly recommend this. Most Kids Clubs will not allow each child under the age of 4 years (some up to 5 years) to be left alone at a Kids Club without a nanny with them.

Often the Kids  Clubs in Bali have a care ratio of 18+ children to 1 carer, so we do reccomend that you invest in a nanny to esnure your children are safe and well cared for while attending.

We recommend you check with the Kids Club your children will be attending about the age limits.

Our nannies do not require set breaks during the day where you have to return to the hotel / villa. They will take “down time” during the day and rest with the children.

Our nannies usually bring their own meals with them to work, but they do like to eat fresh food. If you are around your villa or hotel, it is kind to offer them the chance to quickly pop out and buy a meal. If you are out at lunch or dinner time and the nanny is with you, it is customary to ask the nanny if they would like a meal. Our nannies will usually only order a simple meal for themselves (not costly) and will always ensure the children are fed and looked after, prior to themselves.

Yes! It is common for our nannies to go to Waterbom Park, Bali Safari Park, Bali Bird Park etc, etc.  The nannies are eligible for “Locals Rate” entry fees and these vary between the different parks. The nanny will need to show her ID at the park entrance for these rates to apply (including Waterbom, Bird Park, Safari Park etc)

** All entry fees for the nanny to the theme parks and outings for the day, are the responsibility of the booking family.

** Live in nannies finsish at 7am on the last day of your booking.  Any hours required after 7am are considered normal hours and will be added to your booking.

Some of our nannies are happy to work with special needs children.  They are happy to work with children that require additional support with mild conditions and have worked with autistic children (non-aggressive), hearing and sight difficulties.  If your child has more than mild care needs, we suggest you get in contact with Bali One Care respite agency as they have trained medical staff / carers.

Our nannies are not trained in lifting or caring for older children with physical disabilities / older children toileting / high care.

** Please note any special needs requests will require an email to us, prior to your booking. 

Please title the email: Special Needs Request (and include ages of children, dates and full detail of the needs of the child / children.

We will ask you for a full account of your child’s needs and discuss whether we are happy to provide service. Any misrepresentation of these needs, may result in cancellation of your booking while you are in Bali.

** Please note: The commercial baby food you can buy in Bali is not of good quality and sparse in range of choices.

www.minimuncher.com

Fresh milk is widely available in Bali and the brand to look for is “Greenfields”. You will find this available at Circle K stores (7/11) and also Bintang Supermarket / Carrefour Supermarket.

Nappies are also widely available and we reccomend you use “Mammy Poko” (locally made) for your day time nappies and bring Huggies for night time.

Pigeon is a brand of wipes you can buy in Bali and readily available.

** Swimming nappies are expensive in Bali and should be bought from home.

We recommend that you use Bali Baby for all your baby equipment needs in Bali. Bali Baby is a western owned and operated company that provides excellent service to travelers to bali. All of the baby equipment is super clean, sterlised after each use and imported into Bali and meets Australian Safety Standards. Helena and her team will be happy to help you out with any questions you may have.

Bali Baby also provide Pool Fence Hire for villas.  As there has been many accidents with young children in Bali in Pool Villas, we highly recommend you make the investment and ensure your little ones safety.

** Please note: We have used other services in Bali and find that Bali Baby is by far the best.

www.balibaby.com

USE CODE: BBB10 at checkout for a 10% Discount

Yes.  Our nannies were vaccinated as young children.  There were large agencies that conducted vaccination drives right throughout mainland Indonesia and the island of Bali. They have also had the COVID vaccinations.

Because we understand the risks in Bali, for various reasons we advise against using an independent freelance person / babysitter, even if recommended by someone else.

A common issue experienced among travellers is nannies cancelling at the last minute or sending someone else to your booking that you did not book.  We just don’t do that.

Some things for you to consider – What happens if they cancel on you or just don’t turn up or send someone else to your booking?

Are they trustworthy with your belongings?

Is there a management team that you can talk to for advice or help?

Are emergency processes in place or processes if something goes wrong? Is First Aid training conducted annually and up to date (not just once, a few years ago)?

Are you sure the nanny turning up is who they say they are? (this is a common issue with independent freelance nannies / sitters).

We have the quality controls and processes in place for all of these concerns, and more and have taken the hard work out of it for you. If for any reason we need to cancel your booking, we will send another nanny on our staff (not just anyone) and we will only do this with your approval.

Again, this is a personal choice. There can be advantages and disadvantages to both. We recommend that you assess your needs and look into both. We highly recommend Bali Family Villas or Ministry of Villas. Both agencies are Australian Owned, have a wide selection of villas in all main tourist areas of Bali and these agencies offer a wonderful service.